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Despatch & Delivery

 This section covers subjects relating to the despatch and delivery of your order, including when your order will be despatched, how long delivery may take, where we deliver to and the delivery services that are available to you.


We cannot tell you the price if delivery here, as it is dependent on the total weight of your order and your chosen delivery address; we do have a shipping estimator at basket level however that will advise you the options available and their prices.


Delivery Lead Times

Orders received before 14:00 GMT on a working day* will be processed and despatched the same day provided no additional security checks are required and all goods are available from stock.

Should an item be out of stock when we come to despatch we will contact you with an anticipated delivery lead time. We will not split the delivery of an order before we have had confirmation from you that it is OK to do so.

Once your order has been despatched you should expect to receive your goods within 1-5 working days, dependant on the service selected. European & International deliveries may take substantially longer.

All orders require a customer's signature upon delivery and cannot be delivered without this.

Please be aware that items showing as "in stock" on our website take into consideration the stock we hold in our European warehouse as well as our UK one. Lead times are likely to increase where stock is situated in our European warehouse only. To confirm stock and lead times please call us on 0118 970 3859

*A working day is any day other than weekends, bank holidays or other public holidays. Our offices and warehouses are also closed throughout the Christmas & New Year period so no orders will be processed or despatched 23rd December to 1st January inclusive.

 

Christmas Shipping Dates

Please note the last shipping dates for guaranteed delivery before Christmas 2019.

Royal Mail

UK Inland Services

Date Service
Wednesday 18 December  2nd Class and 2nd Class Signed For
Friday 20 December 1st Class and 1st Class Signed For and Royal Mail Tracked 48
Saturday 21 December Royal Mail Tracked 24
Monday 23 December Special Delivery Guaranteed


International Standard and International tracking and signature services

Date Service
Monday 9 December Africa, Asia, Caribbean, Central and South America, Far and Middle East
Tuesday 10 December Cyprus, Malta
Wednesday 11 December Eastern Europe (except Czech Republic, Poland and Slovakia)
Thursday 12 December Australia, Greece, New Zealand and Turkey
Saturday 14 December Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA
Monday 16 December Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
Wednesday 18 December Belgium, France, Ireland, Luxembourg

 

UPS

Date Service
Friday 20 December UK UPS Standard
Monday 23 December UK UPS Express Saver
Monday 23 December UK UPS Express
Wednesday 18 December UPS International

 


Shipping Options

We currently ship within the UK, to Europe and Worldwide using UPS and Royal Mail services. There is also the facility to collect from our warehouses in Aldermaston, Berkshire, UK.

UK Deliveries

Free Standard Delivery – Available for all UK deliveries with a basket value of £20 or over. Delivery can be expected 1-4 working days from the date we receive the order.

UPS Standard – Next working day, by the end of the day, dependant on destination.

UPS Express Saver – Next working day, by 12:00 noon.

UPS Express – Next working day, by 10:30 a.m.

UPS Express Plus – Next working day, by 9:00 a.m


Restrictions

International Deliveries

UPS Express – 1-3 working days, by the end of the day.

UPS Express Saver – 1-5 working days, by the end of the day.

UPS Expedited – 2-5 working days, by the end of the day


Countries We Deliver To

United Kingdom

United Kingdom, England, Scotland, Wales, Northern Ireland, Channel Islands, Falkland Islands (Malvinas), Islands of Scotland, Isle of Man, Isles of Scilly.

European

Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Croatia (Hrvatska), Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greenland, Holy See (Vatican City State), Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Australasia

Australia, French Polynesia, French Southern Territories, Japan, Democratic People's Republic Of Korea, New Zealand (Aotearoa), Papua New Guinea, Taiwan - Province Of China.

USA & Rest of the World

Algeria, Antigua and Barbuda, Argentina, Aruba, Azerbaijan, Bahamas, Barbados, Bermuda, Bolivia, Brazil, Brunei Darussalam, Canada, Cayman Islands, Dominica, Dominican Republic, Egypt, El Salvador, Equatorial Guinea, French Guiana, Georgia, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Honduras, Hong Kong, India, Israel, Jamaica, Jordan, Kuwait, Lao People's Democratic Republic, Madagascar, Mexico, Moldova, Netherlands Antilles, Nicaragua, Oman, Panama, Paraguay, Qatar, Republic of Korea (South Korea), Russian Federation, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Senegal, Singapore, St. Helena, St. Pierre and Miquelon, Trinidad and Tobago, Turks and Caicos Islands, Ukraine, United Arab Emirates, United States, Uruguay, US Minor Outlying Islands, Virgin Islands (British), Virgin Islands (U.S.), Yemen.

Please Note: Products delivered to destinations, mainly outside of the EU, may be subject to taxes, fees or other charges which are imposed by local legislation.  Unfortunately we have no control over these charges and cannot predict what they may be. We advise that you check the import charges applicable in any country before ordering products to be delivered there.

 The recipient is liable for all export and import costs that may be required upon delivery; if you are ordering products to be delivered to someone else, please make sure they are fully aware they will be responsible for these additional charges should they be applied.


Delivery Addresses

We allow delivery to addresses other than the home address of the credit/debit card holder.

If you wish to change the delivery address after you have placed your order then you will need to call as soon as possible, quoting your order number, to arrange for this to be changed. Please remember that we aim to process and despatch orders received before 14:00 GMT the same working day; if your order has already been processed on our system then we will be unable to change the address.

To ensure there is no delay in your order being processed and despatched you should use a confirmed address within PayPal. When opting to pay by credit card ensure you enter your credit card billing address and other security details correctly so that all security checks are passed.

Please note that we do not ship to PO Box addresses.


Free UK Delivery offer

To qualify for free UK delivery the goods in you basket must be £20 or over (including VAT) and your order must be shipped to a delivery address in Mainland UK

Delivery to Isle of Man, Channel Islands, Northern Ireland, Orkney Island, or other islands that are not part of mainland UK do not qualify

Make sure the "Free Standard Delivery" option is selected at time of checkout.

Please note we are not able to offer a part despatch/delivery if the Free UK delivery option has been selected.


Track Your Order

Once you have completed your online order you will be taken to a confirmation screen, which gives you an order number; you will also receive a confirmation via e-mail detailing your order. This can be used to check on the progress if your order up until it is despatched.

Upon despatched you will receive a second automated e-mail with a link to allow you to track your order.

Should there be any delay to your order due to stock being unavailable a member of our customer services team will contact you to advise.

Registered users may login to their My Account facility at any time to view the status of their orders, both past and current; they will also be kept up to date with outstanding orders in the same way as Guest users.


Lost or Late Delivery?

We are always happy to help advise you on the status of your order and track for you but before contacting us to report a late delivery or lost order:

Have you checked the status of your order within the My Account facility on our website or checked your mail box for status updates (if you have not added us as a safe sender it is best to check your junk folder too)?

If you selected Royal Mail as the delivery service has it been 15 working days (or 28 days for international orders) since your order was despatched? They allow the 15 working days for items to be returned to the sender if there are any delivery problems.

All orders require a customer's signature upon delivery and cannot be delivered without this. Have you checked to see if a delivery card has been left for you to contact your local depot or to advise that your goods have been left with a neighbour?

In the unlikely event that your order has been lost in transit, we will do our best to replace it as soon as possible.

 


Christmas Deliveries

During the Christmas period the demand on all delivery services is increased so to beat the Christmas rush, make sure you order before the recommended last posting date. 

The last order date for Guaranteed pre Christmas UK delivery from us would be Friday 20th December; before 14:00 GMT.  Our offices and warehouses close on the 20th December 2019 and will re-open on 2nd January 2020.

 

 

All orders received after 14:00 Thursday 20th December and enquiries received after 12:00 Friday 21st December will not be processed until our return on 2nd January

May we take this opportunity to thank you for your business both past & future and wish you all a Merry Christmas and a Prosperous New Year!