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COVID-19 - Return Policy Changes

To protect all personnel we are currently unable to process returns on goods. You should retain your goods and receipts until we are able to offer this service. 

We cannot determine exactly when we can start processing returns again, but business as usual will be when we are able to trade as we were before the lockdown.

We hope that you can understand this decision, we are doing all we can to help keep you supplied and safe, meanwhile thank you for your patience and understanding.

Should you need to return goods to us for any reason, you can request authorisation via the returns request facility on the site. Returns will only be accepted with prior consent accompanied by a PowerSupplies Online issued returns authorisation number, which will be provided upon receipt and review of your request.

We operate a 14 day returns policy for cancellations and 30 days for faulty products. You may cancel your order and return goods any time up to the end of the 14th day from the date you receive the ordered goods.

All details requested on the returns material form must be completed to ensure your claim is processed, if the original invoice number cannot be quoted any credit will be based upon our lowest sales price for the goods.

We reserve the right to refuse goods returned without prior consent in accordance with the terms and conditions of internet trading.

Any goods returned should be adequately packaged and returned at the customer's risk and expense. Please ensure the package is clearly marked with the RMA number and the completed form is included with the goods. Returned goods should be sent to "Returns, Powersupplies Online, Orion House, Calleva Park, Aldermaston, Berkshire RG7 8SN, United Kingdom".

If you would like to return your good please complete our returns request form.