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Security & Privacy

Our customer's privacy is important to us therefore we use encryption technology to ensure information is secure and any information we collect is used for our internal purposes only and is not shared with any third parties.


Privacy Policy

Your privacy is as important to us as your business and we are committed to providing you the best quality service.

We collect information from the details that you supply us through feedback forms; e-mails and your registration on the site. Information is also collected each time you visit our site, this information includes your IP address, time of visit, searches executed, pages visited and length of time browsed. This information is used to help us gauge usage of the site and improve our service to you by ensuring the website is continually re-structured to suit the user's needs. All information collated is for our own internal use and is not shared with any parties outside of our company.

Cookies are also used on this online site to keep track of the contents of your shopping basket, recently viewed goods and after you have logged in to recall your account information and for facilities like the wish list to enhance the user experience. You can turn off cookies within your browser but doing so will result in you being unable to place orders or benefit from the other features that use cookies.

If you are registering for more privileged access to the site we will only request information that is pertinent to ensure authentication and that there is no misuse of your identity when logging in. Additional information can be given at the time of registration but it is not mandatory and will not be abused.

You may opt in to receive ongoing information from us by checking the relevant box on the registration form or signing up for our newsletter. Should you change your mind, at any time, you may opt out of our e-mail communications simply by e-mailing us your request or from your My Account area. E-mails regarding transactions will always be sent to you! We strive to respond to all correspondence regarding requests for information and enquiries and may retain this information for future reference to assist with the improvement of our products, services and website. All information kept relating to your relationship with us is available upon request.

From time to time we may request information from all of our web users via a survey or brief questionnaire. Your participation would be appreciated to assist with improvement but is totally voluntary.

If you feel that our company is using your information outside of the agreed terms or you have any questions please contact us.


Security

You know that your session is in a secure encrypted environment when you see https:// in the web address, and/or when you see the locked padlock symbol alongside the URL.

Our website is hosted on a secure server which is verified by Comodo.

Our Credit Card Payment Service Provider is Sage Pay and provides a secure payment gateway (Level 1 PCI DSS) using a range secure methods such as fraud screening, I.P address blocking and 3D secure. Once on the Sage Pay systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards.

PayPal & Google Checkout work in a similar way to each other. They store and safeguard your card and bank details, enabling you to pay online without entering your sensitive financial information every time you shop. You speed through checkout in just a few clicks, both checkouts takes the payment from your card or bank directly, and your payment details are never shared on the internet.

Should you still not be happy to place an order online we are able to accept payment over the phone, simply call us with details of the goods you would like to order, your billing/shipping information and your credit card details.